FAQ's

How long does it take for delivery?


Our dolls are currently handmade to order. The Lead time for our dolls vary's during peak season. Normally lead times are 3-4 weeks, unless otherwise stated. The Lead time during peak season can be anything between 8-12 weeks. If you would like one of our girls and boys please do order as soon as possible to ensure they arrive with you in plenty of time :) Please note: These are estimated timeframes, whilst we always make our dolls allowing plenty of time, we are in the hands of external couriers to move the dolls from members of the team to our HQ. As soon as they arrive at HQ, we dispatch via royal mail tracked delivery within 1-2 working days. All of customers will receive an email with the tracking details to help you keep an eye on your doll




Can you play with the dolls?


The dolls have been designed to sit happily and watch over you and your tiny person. Playing with them isnt advised. Please do not leave young children on their own with the dolls.




What are the Dolls Stuffed with?


The dolls are stuffed with anti-allergenic stuffing




What are the Dolls clothes made from?


We always use 100% cotton fabric for the dolls clothes. Please note that due to the handmade nature of the dolls, the fabric may alter slightly from the picture




Can I choose a different colour hair for my doll?


Yes :) You are more than welcome to change the colour and style of the dolls hair. You can select the style (Curly or Straight) And the colour (Blonde, Light Brown, Dark Brown, Red) from the product page, when you click on a doll in our store




How big are the dolls?


Our Made to Order dolls are approximately 28cm tall. Our Keychains are approximately 10cm tall.




Do the Dolls need a dolls stand?


The dolls can stand on a shelf unaided. These are display dolls, if you prefer to pop her on a doll stand, she wouldnt mind too much either




Are the dolls safe for young children?


The dolls have been designed for display. The may contain small parts. Please do not leave your child alone with the doll.




Is Your Packaging Eco Friendly?


* We believe in doing the best for our planet in every possible way. * We use Eco Friendly Tissue Paper and Boxes * Our Bubble Wrap is fully de-gradable * Please feel free to recycle the packagaing when it arrives with you.





Contact Us

Posting Hours

Mon - Fri: 9am - 5pm

​​Saturday: 10am - 3pm

Help

N E W

Join Our Mailing List

  • Facebook Black Round

© 2019 by The Kindness Company